Product knowledge always up-to-date.
Up-to-date product knowledge is key for sales and customer satisfaction figures in a wide range of departments. Both sales teams and customer service agents need to have this knowledge top of mind. But since products, product features, (warranty) conditions, product ranges, etc. change all the time, it is extremely important that employees get proper training and that the training material will be updated on a continuous basis.
Drillster can help you with that.
Making learning content is simple. And when you need to add new information or make changes, you can easily edit the modules yourself. Send a quick message in the app to everyone who needs to know that there is new content available, so that they can get started with it right away. Employees will feel empowered and you get insight into knowledge gaps that you could address more specifically. This way, you will all be working together to boost employee engagement and customer satisfaction.
We combine adaptive, assessment-based, immediate feedback and microlearning to develop and retain knowledge and skills. The algorithm calculates the individual forgetting curve and ensures competencies stay continuously top of mind.
Use Drillster standalone or integrated into your current LMS? Not a problem! Check out our existing integrations, or contact us if your LMS is not on the list. Need help with the implementation and rollout phase? We’ve got you covered!
Ever heard of customer intimacy? We work hand in hand with our clients. Got questions? Need assistance? Or do you need to solve an emerging problem? We are happy to help you anytime you need it!
