“What are unusual financial transactions or bank account activities? How do you recognize money laundering or terrorism financing? When and how do you report suspicious activities?”

These are some of the many questions that need to be answered by financial professionals when dealing with customers. Most ‘Know Your Customer’ or ‘Customer Due Diligence’ (KYC/CDD) programs only provide a knowledge peak around the moment of training. After all, knowledge declines if not maintained. So how can you make sure that the right employee has the right competences, at the right time, to correctly perform the KYC tasks? How do you make sure that KYC awareness is top-of-mind year-round so that financial crime can be prevented? Click here to read more about how you can increase the performance of your KYC teams through adaptive learning.