Case video: How Credit Agricole raises customer satisfaction

Credit Agricole, a French international banking group and the world’s largest cooperative financial institution, looked for a partner who would help them to raise their employees’ competencies. They were seeking continuous knowledge retention for specific topics, such as the tax system, the social protection system, and legal topics. All, areas where clients need high-quality advice nowadays. Therefore, Credit Agricole decided to work with Nouvelles Donnes, a consulting and training firm specialized in improving sales efficiency for banks and insurance companies, and Drillster.

With the use of the Drillster smart learning tool integrated into Nouvelles Donnes, employees gained control over their learning and started getting insights into their current and future levels of knowledge, which led to an increase in their self-confidence. Therefore, Credit Agricole improved its customer service, resulting in a significant increase in customer satisfaction.

Watch this video to learn more about it: 

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