The no-stress learning method of Transavia
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Keeping the cabin crew members skilled at all times is a challenge that every airline will recognize, includingTransavia. To do this, Transavia used to obligate its crew members to follow a mandatory learning program consisting of a yearly recurrent exam and after-exam classroom training. Six years ago, the airline realized that this was not the best approach. In fact, the cabin crew members experienced a lot of stress for the exam, and the freshly learned knowledge faded away quickly. This is what we call the temporary ‘knowledge peak’ problem, something that Transavia had to fight to ensure that crew members were fully skilledat all times. Read further to find out how they did it.