GeriCall
Geriatric care in the Netherlands faces a growing crisis: fewer doctors must deliver increasingly complex care to a rapidly ageing population, around the clock, in both nursing homes and private residences. GeriCall, a regional leader in elderly care, needed a way to ensure healthcare specialists could reliably acquire and maintain the knowledge and competences required for critical care tasks. Drillster became the answer across the entire employee lifecycle.
GeriCall
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The challenge
The demographics are stark. The elderly population in the Netherlands is growing faster than the supply of geriatric specialists can keep up with. Fewer doctors must deliver more complex care to more patients, 24 hours a day, seven days a week, whether inside a nursing home or at a patient's front door.
For GeriCall, a regional leader in elderly care, this is not a distant policy problem. It is the daily operational reality.
Healthcare specialists at GeriCall must be prepared to perform critical care tasks at any moment, from wound assessments to emergency protocols. The knowledge required is not static: it must be current, accessible, and reliably retained, not just covered in a training session and then gradually lost under the pressure of a busy clinical schedule. Completing a course is not the same as being competent.
The solution
GeriCall implemented Drillster, an adaptive microlearning application grounded in neuroscience and AI, across the full employee lifecycle. Two years in, it is embedded at three distinct stages: the selection process, onboarding of new hires, and long-term employee development.
Continue reading in the full report