BBVA Microfinance Foundation

The philanthropic financial institution BBVA Microfinance Foundation (FMBBVA) has selected Drillster, an adaptive microlearning application, to ensure that critical competencies remain a priority for its employees. The application enables people to develop knowledge and skills and retain them long-term, creating an innovative learning programme prepared for the future.

Purpose: sustainable development

BBVA Microfinance Foundation (FMBBVA) is dedicated to supporting the sustainable development of people in vulnerable conditions who own small businesses, using its own methodology: Las Finanzas Productivas (Productive Finance), which includes financial services, training, and advisory support to help those in vulnerable conditions thrive through the growth of their enterprises. By placing micro-entrepreneurs at the centre of its activities, FMBBVA offers them a full range of financial products and services. Over the past seventeen years, it has put BBVA's 160 years of financial expertise at the service of more than six million low-income entrepreneurs. FMBBVA identifies the potential of an entrepreneur through attributes such as commitment, perseverance, empowerment, a sense of responsibility, and creativity, all of which are recognised and valued. The objective is to support entrepreneurs in the sustainable generation of net income by establishing long-term relationships and prioritising their wellbeing.

Learning and skills development

To achieve this, learning and development are at the heart of FMBBVA. Developing and retaining knowledge and skills are crucial to this purpose. The learning programme is divided into two tracks. One focuses on leadership training for people who directly serve entrepreneurs. The other focuses on training central service teams to develop the necessary technical capabilities, thereby making the range of digital products and services more accessible to clients.