Rabobank
Customer Due Diligence is one of the most regulation-dense disciplines in banking. At Rabobank's CDD expertise center, a single training session was never going to be enough. The team needed new analysts to hit the ground running and experienced staff to stay current on evolving policy. Drillster gave them the infrastructure to make that happen, for both groups, at scale.
Rabobank
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The challenge
Customer Due Diligence sits at the intersection of legislation, internal policy, and daily operational judgment. For Rabobank's CDD expertise center, keeping analysts reliably competent across all three dimensions required more than a classroom session and an exam.
Two distinct learning needs had to be served at once. New employees entered a structured onboarding program that combined classroom training with drills, but the material was dense and the standards were high. At the same time, experienced analysts needed ongoing access to updated knowledge as regulations and internal policy evolved. An email or a single refresher session was not enough to confirm that anyone had genuinely absorbed the changes.
As Ali Yasar, CDD analyst at RCET Amersfoort, put it:
In the past, you had one learning moment. You were offered the material, took an exam and you were done. Then the knowledge simply declines very quickly.
The solution
The CDD expertise center integrated Drillster across both stages of the employee lifecycle. New analysts moved through a full onboarding program that combined classroom training with Drillster drills, giving them structured repetition on the specific topics they needed to master. Experienced staff worked through more in-depth, targeted modules designed to keep their knowledge current as the regulatory landscape shifted.
Continue reading in the full report