Unive
Unive faced a persistent challenge: a network of over 1,300 advisors spread across eight regional offices and approximately 100 local branches, each entering training at a different knowledge level. Their four-week onboarding program was inefficient, product updates were lost in email inboxes, and there was no reliable way to confirm that anyone had actually absorbed new information. Drillster gave Unive a structured path from exposure to reliable competence.
Unive
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The challenge
Unive is a cooperative insurance company operating from eight regional offices and approximately 100 local branches, with over 1,300 advisors focused on personalized client advice. At that scale, ensuring everyone holds the same foundational knowledge is structurally difficult.
Two problems stood out. First, new advisors entered the four-week onboarding program at widely different knowledge levels. Introduction sessions presented large volumes of material in a single sitting, and little of it stuck by the time formal training began. Trainers could not build on a common baseline because none reliably existed.
Second, keeping experienced advisors current was equally fragile. When a new product launched or regulations changed, the standard approach was an email or a newsletter. There was no way to know whether anyone had read it, let alone understood it.
The solution
In 2020, Unive ran a pilot with Drillster in their customer service and claims departments. The format was straightforward: short drills combining a focused explanation with a targeted question, assigned to new advisors before their formal training began. The goal was to give everyone the same starting point rather than spending the first days of training catching people up.
Continue reading in the full report