Shell Recharge Solutions
When Shell Recharge Solutions set out to build its European EV charging network, the biggest operational challenge was not the hardware. It was ensuring every electrician across 50 installation partners in 13 countries could install it correctly. Drillster replaced classroom-based training with a scalable, multilingual learning solution that lets installers train on their own time, and delivered the improvement in installation quality the business was aiming for.
Shell Recharge Solutions
Review the key outcomes below, then download the full report for complete context.
The challenge
Shell Recharge Solutions operates a complex European network. With around 50 installation partners spread across 13 countries, each with its own language, its own partner types, and its own electricians who need to be trained on the hardware, keeping everyone current through traditional classroom training was simply not sustainable.
Before Drillster, in-person training was the only option. Organising and running those sessions placed a significant burden on the internal team and on installation partners who had to take their electricians off the job. The logistics were demanding, and as the network grew, it became clear the model could not scale.
The operational pressure showed up at installation level. Prior to switching to Drillster, the team saw challenges when it came to installations, a direct consequence of inconsistent training coverage.
A more scalable training model
When Shell Recharge Solutions needed a better approach, the answer was Drillster. The platform gives installers the flexibility to complete their training on their own time, without waiting for a scheduled session or requiring travel.
Continue reading in the full report