Scenario-based learning for compliance training: examples that test judgement

On May 9-11, the Performance Journey goes Dutch event was held. Normally, the Performance Journey is the annualXprtise-organized trip to Orlando, Florida, the home of the Learning [2022] event. This annual journey sees a varied group of around 60 L&D professionals travel to the U.S. to attend sessions, dine together, and take the opportunity to go on a few working visits as well, so as to further enrich the trip with inspiration, new contacts, and interesting stories from others in their field.

Keeping the cabin crew members skilled at all times is a challenge that every airline will recognize, includingTransavia. To do this, Transavia used to obligate its crew members to follow a mandatory learning program consisting of a yearly recurrent exam and after-exam classroom training. Six years ago, the airline realized that this was not the best approach. In fact, the cabin crew members experienced a lot of stress for the exam, and the freshly learned knowledge faded away quickly. This is what we call the temporary ‘knowledge peak’ problem, something that Transavia had to fight to ensure that crew members were fully skilledat all times. Read further to find out how they did it.

Now we’re going to talk about feedback. Not the feedback you get from your manager or director at the end of the year, but the feedback that is used in (corporate) learning to give information to the student after completing exercises or courses. What was good? What was wrong? And why? It isn’t exactly rocket science, but there’s definitely science behind it. And that knowledge is important to ensure that people learn as effectively and efficiently as possible. In this blog we discuss learning goals, important differences between direct and indirect feedback, and the usefulness of positive feedback.

A well-written learning objective does more than organize a course. It clarifies what someone should know, do, and remember when the content is no longer in front of them.

ALA, the Spanish Airline Association, and Drillster cooperate to make the aviation industry stronger, more efficient and more competitive.

Original article on Baaz