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Customer Success Specialist

At Drillster, we reinvent the way people learn. Our adaptive learning platform ensures knowledge sticks faster, longer, and more effectively than traditional learning methods. We’re growing rapidly, and we’re looking for a Customer Success specialist with a commercial spark to join our mission.

About Drillster

Drillster is a smart learning application that keeps critical knowledge, awareness, and skills top of mind, so employees can deliver top performance, using the right competencies at the right time. Our SaaS application is often integrated with HRM, LMS, Compliance, Communication and other systems. Our customers are typically large corporations and governments, such as: AirFrance KLM, Rabobank, World Book, Achmea, NS Dutch Railways, Partena and many other companies worldwide. Drillster is an ISO 27001 company. Within Drillster there is a lot of attention for inclusiveness, diversity and social development. There are now 9 nationalities working within the company (of +/- 27 employees). The internal working language is English.

What you will do?

  • Guide new customers through a smooth onboarding process, from platform setup and first content creation to training their teams and launching their first learning programs.
  • Support existing customers by resolving issues quickly and inspiring them to continuously expand and optimize their use of the Drillster app.
  • Answer questions about learning content creation, functional use of the app, or technical integration. via email, phone, or online channels.
  • Give (virtual) workshops on using Drillster and designing adaptive learning exercises (“drills“).
  • Proactively evaluate customer satisfaction and identify opportunities for additional use cases, licenses, and features.
  • Collaborate with the sales/commercial team to help convert discovered opportunities into real solutions.

What you bring

You…

  • ✔ Have 3–4 years of experience helping customers succeed with SaaS products or technical solutions.
  • ✔ Like (learning) technology, digital tools, and online education.
  • ✔ Are great at communicating, both written and verbal.
  • ✔ Speak English and Dutch at a native/professional level. Speaking and writing French at a professional level would be a big plus. .
  • ✔ Solve customer challenges fast, pragmatically, and with a smile.
  • ✔ Enjoy working in an ambitious, international environment with room to grow.
  • ✔ You’re curious, commercial, and not afraid to ask, “How else can we help you learn better?”

 

Sounds like you? Let’s talk!

Join a fast-growing EdTech company where your work directly impacts how thousands of people learn every day. If you like meaningful work, ambitious colleagues, and opportunities to grow, we should definitely meet, and drink a cup of coffee.

Zijn wij een perfecte match?

Check hier of ons DNA overeenkomt:

Passie

Iedereen die bij Drillster werkt wil anderen helpen om het meeste uit zichzelf te halen. Die passie en oprechte bereidheid om anderen te helpen om beter te leren is onze eerste kernwaarde.

Kennis

Drillster is gemaakt met kennis om meer kennis te ontwikkelen. Dit zie je terug in onze methodologie die is gebaseerd op wetenschap, in ons streven om een autoriteit te zijn in onze industrie en in de ambitie van ons team, die allen experts zijn in hun vakgebied.

Ontwikkeling

We dagen onszelf uit om ons constant aan te passen aan de ontwikkelingen in de markt, in de technologie en in de onderwijswetenschappen. Dit resulteert in een dynamisch en steeds veranderend team en product.

Reliability

Dit gaat een stap verder dan klantvriendelijkheid of collegialiteit. Betrouwbaarheid is samen optrekken door dik en dun. Van advies tot co-creatie, we zijn een echte partner om op terug te vallen. Zo gaan we om met klanten en met elkaar.

Enthousiast?

Vul onderstaand formulier in, upload een korte motivatie en je cv en stuur deze snel op. Wil je meer weten over Drillster of de functie? Je kunt altijd bellen naar +31883750500.

Ik wil graag jullie team komen versterken!

Leuk dat je geïnteresseerd bent in een baan bij Drillster! Vul het formulier in, upload je cv en een korte motivatiebrief en wie weet ontmoeten we elkaar snel!