This is how Drillster helps Univé reap the benefits of their advisors’ knowledge level
How do you make sure that new advisors learn the tricks of the trade in no time? And that experienced advisors stay on top of new products and changes in laws and regulations? These were the questions that cooperative insurance company Univé struggled with. Working from eight Regional Univé offices and one hundred local branches, the insurance company works hard to reassure their clients. They do this by simply being there for clients who have questions, using real connection, good advice, a sympathetic ear and a helping hand. This way, Univé helps to prevent damage so their clients will be better off. That is exactly where the Univé customer advisors play a crucial role. They have to know Univé inside and out. Jan Hooiveld, trainer at Univé, explains how they tackled this challenge with Drillster’s help.