Fleet Knowledge

The challenge

Fleet Knowledge delivers professional development for the mobility sector, including the VNA Leasing-I certification program, a required qualification for professionals selling financial products in leasing, financing, and fleet management. The program demands that participants not only pass an exam but stay current with an industry that evolves quickly.

The problem was structural. Participants hold active, demanding roles. Carving out time for textbook study or classroom attendance meant competing with client meetings, travel, and daily work pressure. When they did find time to study, the material arrived in large, linear blocks, with no mechanism to ensure it stuck.

The result was a pattern familiar to anyone running professional certification programs: learners would study, sit their exam, and then watch much of that knowledge fade within weeks. Motivation drifted. Pass rates were inconsistent. And the clients those professionals advised were getting information from people whose knowledge was less current than it should be.

The solution

Fleet Knowledge partnered with Drillster to replace passive study with active, personalized learning. Rather than presenting content in fixed sequences and hoping it would be retained, Drillster's adaptive learning technology identifies each participant's individual knowledge gaps and focuses practice precisely where it is needed.

The format is built for professionals who cannot clear large blocks in their calendar. Short, interactive exercises surface at the right moment, spaced to reinforce knowledge just before it fades. The mobile app makes this genuinely accessible: participants can complete drills during a commute, between client calls, or in a few quiet minutes during the day. Learning fits around work, rather than competing with it.

At Fleet Knowledge, we believe that effective learning isn't about the amount of time you put in, but how smartly you learn.

Wendy Thijssen, Director at Fleet Knowledge

That shift, from volume to precision, is what Drillster brings. Participants learn personally, efficiently, and sustainably, building competence rather than simply accumulating exposure.

The results

After one year of collaboration, the effects are visible across the program. Participants approach their certification exams with greater confidence, and pass rates have improved. But the more meaningful change is what happens afterward: knowledge that was once retained only long enough to clear an exam is now holding.

Professionals working in automotive leasing and fleet management are better equipped to advise clients accurately, drawing on current knowledge rather than recalling material from a study session months earlier. Participant satisfaction with the program has increased, and the quality of advice flowing to clients reflects that.

• Participants report increased confidence preparing for exams

• Higher exam pass rates achieved

• Improved long-term knowledge retention beyond exam completion

• Better client advisory capabilities

• Higher participant satisfaction

• Professionals work with current, accurate information