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Customer Succes Specialist

At Drillster, we reinvent the way people learn. Our adaptive learning platform ensures knowledge sticks faster, longer, and more effectively than traditional learning methods. We’re growing rapidly, and we’re looking for a Customer Success specialist with a commercial spark to join our mission.

About Drillster

Drillster is a smart learning application that keeps critical knowledge, awareness, and skills top of mind, so employees can deliver top performance, using the right competencies at the right time. Our SaaS application is often integrated with HRM, LMS, Compliance, Communication and other systems. Our customers are typically large corporations and governments, such as: AirFrance KLM, Rabobank, World Book, Achmea, NS Dutch Railways, Partena and many other companies worldwide. Drillster is an ISO 27001 company. Within Drillster there is a lot of attention for inclusiveness, diversity and social development. There are now 9 nationalities working within the company (of +/- 27 employees). The internal working language is English.

What you will do?

  • Guide new customers through a smooth onboarding process, from platform setup and first content creation to training their teams and launching their first learning programs.
  • Support existing customers by resolving issues quickly and inspiring them to continuously expand and optimize their use of the Drillster app.
  • Answer questions about learning content creation, functional use of the app, or technical integration. via email, phone, or online channels.
  • Give (virtual) workshops on using Drillster and designing adaptive learning exercises (“drills“).
  • Proactively evaluate customer satisfaction and identify opportunities for additional use cases, licenses, and features.
  • Collaborate with the sales/commercial team to help convert discovered opportunities into real solutions.

What you bring

You…

  • ✔ Have 3–4 years of experience helping customers succeed with SaaS products or technical solutions.
  • ✔ Like (learning) technology, digital tools, and online education.
  • ✔ Are great at communicating, both written and verbal.
  • ✔ Speak English and Dutch at a native/professional level. Speaking and writing French at a professional level would be a big plus. .
  • ✔ Solve customer challenges fast, pragmatically, and with a smile.
  • ✔ Enjoy working in an ambitious, international environment with room to grow.
  • ✔ You’re curious, commercial, and not afraid to ask, “How else can we help you learn better?”

Sounds like you? Let’s talk!

Join a fast-growing EdTech company where your work directly impacts how thousands of people learn every day. If you like meaningful work, ambitious colleagues, and opportunities to grow, we should definitely meet, and drink a cup of coffee.

Are we a match made in heaven?

Check if our DNA matches yours:

Passion

We work with inspiration and passion. Everyone on the team wants to help people get the most out of their abilities every day. That passion and genuine desire to help people learn better is the #1 core value of every Drillster colleague.

Knowledge

Knowledge is the basis from which we have developed and continue developing Drillster. This can be found in our scientifically supported method, in the ambition to be seen as an authority in our industry and in the ambition of the people who work for us. They are experts in their field and work continuously to improve their knowledge.

Development

We love development. We see it as a challenge to constantly adapt to developments in the market, in technology and in educational science. Not a static whole, but a dynamic, ever-evolving team and product that moves with you. We always want to be one step ahead of our customers.

Reliability

This goes a step further than customer friendliness, customer focus or collegiality. Reliability is through thick and thin, the highs but also the lows, thinking along, empathizing, communicating, co-creating: being a real partner to fall back on. This is how we deal with clients, and this is how we deal with each other.

Sounds exciting?

Complete the form below, upload a brief cover letter and cv, and send it to us. Do you want to learn more about Drillster or the available position? Feel free to reach out to us via +31883750500.

I would like to join your team!

Great that you’re interested in a job at Drillster! Fill out the form, upload your cv and a short cover letter and maybe we’ll meet soon!