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Technical Implementation Manager

At Drillster, we reinvent the way people learn. Our adaptive learning platform ensures knowledge sticks faster, longer, and more effectively than traditional learning methods. We’re growing rapidly, and we’re looking for a Customer Success specialist with a commercial spark to join our mission.

About Drillster

Drillster is a smart learning application that keeps critical knowledge, awareness, and skills top of mind, so employees can deliver top performance, using the right competencies at the right time. Our SaaS application is often integrated with HRM, LMS, Compliance, Communication and other systems. Our customers are typically large corporations and governments, such as: AirFrance KLM, Rabobank, World Book, Achmea, NS Dutch Railways, Partena and many other companies worldwide. Drillster is an ISO 27001 company. Within Drillster there is a lot of attention for inclusiveness, diversity and social development. There are now 9 nationalities working within the company (of +/- 27 employees). The internal working language is English.

What you will do?

  • Guide new customers through a smooth onboarding process, from platform setup and first content creation to training their teams and launching their first learning programs.
  • Support existing customers by resolving issues quickly and inspiring them to continuously expand and optimize their use of the Drillster app.
  • Answer questions about learning content creation, functional use of the app, or technical integration. via email, phone, or online channels.
  • Give (virtual) workshops on using Drillster and designing adaptive learning exercises («drills«).
  • Proactively evaluate customer satisfaction and identify opportunities for additional use cases, licenses, and features.
  • Collaborate with the sales/commercial team to help convert discovered opportunities into real solutions.

What you bring

You…

  • ✔ Have 3–4 years of experience helping customers succeed with SaaS products or technical solutions.
  • ✔ Like (learning) technology, digital tools, and online education.
  • ✔ Are great at communicating, both written and verbal.
  • ✔ Speak English and Dutch at a native/professional level. Speaking and writing French at a professional level would be a big plus. .
  • ✔ Solve customer challenges fast, pragmatically, and with a smile.
  • ✔ Enjoy working in an ambitious, international environment with room to grow.
  • ✔ You’re curious, commercial, and not afraid to ask, “How else can we help you learn better?”

 

Sounds like you? Let’s talk!

Join a fast-growing EdTech company where your work directly impacts how thousands of people learn every day. If you like meaningful work, ambitious colleagues, and opportunities to grow, we should definitely meet, and drink a cup of coffee.

¿Somos compatibles?

Comprueba si nuestro ADN coincide con el tuyo:

Pasión

Todos los que trabajamos en Drillster queremos ayudar a los demás a sacar lo mejor de sí mismos. Esa pasión y deseo genuino de ayudar a las personas a aprender mejor es nuestro valor fundamental nº 1.

Conocimiento

El conocimiento es la base a partir de la cual hemos desarrollado y seguimos desarrollando Drillster. Esto se ve representado en nuestro método científicamente respaldado, en el deseo de ser considerados una autoridad en nuestra industria y en la ambición de nuestro personal, todos ellos expertos en su campo.

Desarrollo

Nos desafiamos a nosotros mismos para adaptarnos constantemente a la evolución del mercado, la tecnología y la ciencia de la educación. Como resultado, somos un equipo y un producto dinámicos y en constante evolución.

Fiabilidad

Esto va un paso más allá de la amabilidad con el cliente o el compañerismo. La fiabilidad es permanecer unidos en las buenas y en las malas. Desde el asesoramiento hasta la co-creación, somos un verdadero socio al que recurrir. Así es como tratamos con los clientes y entre nosotros.

¿Entusiasta?

Completa el siguiente formulario y envíanos una breve carta de motivación y el CV. ¿Te gustaría saber más sobre Drillster o el puesto? Siempre puedes llamar al +31 88 375 05 00, y preguntar por Thomas Goossens.

¡Me gustaría unirme a tu equipo!

¡Qué bueno que estés interesado en un trabajo en Drillster! Rellena el formulario, sube tu cv y una breve carta de presentación y ¡tal vez nos veamos pronto!