Products, product features, warranty conditions and product ranges are subject to constant change. Product knowledge is basically ‘moving content’ and solid product knowledge is key for your sales figures and customer satisfaction scores.
Both your sales team and your customer contact center agents need to have this kind of knowledge ready in their minds at all times. So make sure all employees, including new hires, always have up-to-date product knowledge through effective product training. New and changed information is easy to train using the freely editable drills, which also help you maintain existing knowledge. Get your suppliers involved so that you can show off the latest product features right away!
You regularly hire new, temporary workers or insource staff, and you have found that you keep having to put the same temporary workers and insourced professionals through the same training program and product knowledge training every time they come to work for you.
You just finished creating a suitable training program for new hires and current employees to train product knowledge and procedures and even before they actually finished the whole program, the first changes have to be made already. This moving content makes you crazy. It sometimes seems like a never-ending story. A temporary worker moves to another job at the end of the season, comes back the next season, and you have to onboard them again as if they had never worked for you before. Their knowledge of products, procedures or policy has faded, as have company-specific skills. Product knowledge and procedures change constantly. To make sure they have the right knowledge top of mind, you have to start all over again… So there you go again, three weeks of training before your temporary worker can get to work.
You can put an end to this vicious cycle by using Drillster. You can easily adjust and freshen up drills with changing the content or add new questions. Drillster keeps track of each employee’s learning history. Therefore, returning employees can be brought back up to speed in no time. It takes very little time to have their knowledge and skills level back to where it should be to get to work immediately. Also, Drillster allows you to save time on your onboarding process for new hires. Every new employee is quickly up to date! And your own staff is always on the right proficiency level in accordance with the required information about your products and procedures.
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