Customer Success Specialist

Drillster is growing rapidly. Therefore, we are looking to expand our Customer Success team with an experienced French-speaking specialist. Let’s see if we are a match!

Are you our newest team member?

Do you have excellent communication skills? Can you empathize with the client’s challenges like no other? Are you the one who is going to help our clients to be as independent as possible to get the most out of using Drillster? And are you looking for a new challenge in a dynamic and fast-growing organization? Then we are looking for you!

Your responsibilities

Our new customer success colleague will be responsible for:

  • Support (potential) customers in their journey to start learning better and faster with Drillster.
  • Helping customers in the optimal use of the Drillster adaptive learning platform. You are in contact with both the instructional designers that create drills, with end-users that learn the Drillster way and with integrators that implement our app.
  • Answering customer queries via email, telephone or social media. Customer queries can relate to learning content creation, functional or technical elements of the Drillster app.
  • Give (virtual) workshops to customers on the use of the Drillster app and the design of learning exercises (drills).
  • Support customers during the rollout of the Drillster methodology.
  • Support customers during the rollout of new learning programs.

What you offer

Do you…

  • Have at least 3 or 4 years of working experience in customer service or similar jobs?
  • Like (learning) technology, Internet services, and online education?
  • Have very good communication skills, both written and oral?
  • Speak and write English or Dutch as a native speaker?
  • Master French at an advanced level (B1/B2)?
  • Like to solve customer problems in a fast and pragmatic way?
  • Like to have career opportunities within a young, international and ambitious working environment?

What we offer you

  • A great place to work with a view of Utrecht.
  • Appreciation. Work hard, play hard. So regular time for fun.
  • Freedom and opportunity for your own initiatives. Good idea? Go for it!
  • A very cool product with ditto potential and ditto customers.
  • An international vibe.
  • Lots of possibilities to learn and grow, after all our slogan is: learning with you!
  • Competitive salary.
  • We always enjoy a tasty lunch together with the whole team.

Drillster DNA

Do you want to know what our DNA is and if we are compatible? Check out if we are a match!

Passion

We work with inspiration and passion. Yes: these are 'buzzwords', but they are anchored in our DNA. Every day, everyone on the team wants to help people get the best out of their abilities. That passion and sincere eagerness to make people learn better, is the number one core value of every Drillster colleague.

Knowledge

Knowledge is the basis from which we have developed and continue to develop Drillster. This is reflected in our scientifically based method, in the ambition to be seen as an authority in our industry, and in the ambition of the people who work for us. They are experts in their field and continuously work on improving their knowledge.

Development

We love development. We see it as a challenge to constantly adapt to developments in the market, in technology, and in educational science. A dynamic and constantly evolving team and product that keeps innovating. We always want to be one step ahead for our customers.

Reliability

This goes a step further than customer friendliness, customer focus or collegiality. Reliability is through thick and thin, the ups but also the downs. Contributing ideas, emphathize, communicate, co-create: being a real partner to be able to fall back on. That's how we treat customers, that's how we treat each other.

Excited?

Fill in the form below and upload a cover letter and your CV. Would you like to know more about Drillster or the job? You can always call +31 88 375 05 00 and ask for Arnoud Schmitz.

Acquisition for this vacancy is not appreciated.

I would like to join your team!

Great that you're interested in a job at Drillster! Fill out the form, upload your cv and a short cover letter and maybe we'll meet soon!
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