I am an entrepreneur and business executive with 35+ years of experience in industries such as electrical/electronics, telecommunications, and general business & talent management consulting. At the beginning of 2002, I took over as National Director of Profiles for the Peruvian market. Since that time and for almost 17 years, we are being acknowledged as the leading provider of quality assurance and quality management tools and solutions in the Peruvian market.
One of the challenges that our Clients and Partners are facing is related to the anchoring and retention of essential business knowledge within their workforces, both hard skills and soft skills. Because of the unique approach of the Drillster solutions, we are excited that we finally have a smart way to measure those requirements effectively and efficiently.
Drillster solutions have been quite effective in solving learning challenges, especially those related to retaining the required level of knowledge, thus impacting directly in our Clients’ and Partners’ results, by improving revenue, reducing costs or both. Furthermore, Drillster adaptive feature allows users to learn at their own pace and the ability to demonstrate the current and future knowledge is also an invaluable function.
We think that the most valuable feature of the Drillster solution is the ability to calculate, for each individual employee, how and when knowledge declines if not maintained or reinforced; so, Drillster triggers a notification to warn the employee to review a drill.
Our Clients and Partners use Drillster for compliance and certification, terminology, code of conduct, procedures, product training, customer service, contact center, and sales.
If you keep doing what you have always done. It is time for you to take advantage of modern technologies, in particular, Artificial Intelligence techniques to increase ROI or your training investment and impact on your bottom line. Drillster will be quite effective in achieving that objective.
Client Service Manager
Diners Club Peru
Used Drillster for training program:
We launched an introductory program with a selected group of agents in our contact
center, to try and confirm the suitability of the Drillster solution in our operations. Our goal was to check how effective it would be to reinforce the training of our agents in
topics like product training and updates, processes, and policies related to credit cards
We found out that the Drillster solution is dynamic and can be used flexibly with various
devices, such as computers, smartphones, and tablets, in multiple environments, not
only at our premises. This feature makes it easier and more effective the learning
process and improves dramatically the learner’s experience.
For us, the most valuable function of Drillster is its ability to calculate how and when the
required knowledge of each individual employee falls below a preset acceptable level
and the automatic sending of a reminder to refresh the subject by taking again the
Drillster is an interactive and adaptive learning solution that can be used with multiple
products and/or services to take traditional training methods to a much higher level in
terms of time, effectiveness, and retention, thus improving considerably the training
Also, considering that it is a digital platform, Drillster allows to easily adjust performance
indicators and to take the required actions that will assure the accomplishment of
corporate outcomes as required in the operations and services.